1Bingo...interesting, I found the same when I was there last week. All new faces (at least the shift that I saw) and nobody bothered to answer radio calls. I asked one lady for a telephone call, which she did make, but apparently after clearing my stuff she chatted like about 10 minutes with the guy and did not bother to tell me the outcome of my request. Stood at the desk and looked at her with a big questionmark in my face....
The line guys are nice, but I explained about 7000 times that I want my airplane facing into the wind (got a 10ktstail/crosswind limit on starting), when I came to the airplane it was facing....tail into wind at gusts at 15 to 18 kts. Asked the guy turn my airplane which he started to, but then the odd NetJets G5 truned up and me and my crappy Cessna werent to important any more. Took another 15 minutes for him to come back (not exactly the guys fault, I guess just not enough staff) By the time he was back, my pax should have turned up (they were fortunately late...)
May its just the gloom of history, but I thought that the lounge was a little less fancy, but the service was better. And, they had cookies at NEA, OS did not. (and really puts me out!)