It's interesting, QF may actually be feeling the glare on the back of senior management necks because this week they were doing some rather unusual market research.
I got a call from a Sydney based MR agency researching the airlines I use for business.
Not only did they ask about the usual things like convenient schedules, confidence about safety, in-flight service, etc, they also asked about my opinion of management, how I perceive management treats QF staff, and so on.
Experienced a lot of MR surveys in my time. Never heard those questions before.
Makes you wonder why, and what they propose to do with the information?