Clown Act, your accuracy is brilliant. What you say is happening, day in day out.
Unfortunately the Dixon, Borghetti levels are always sheltered from reality by their Exec's and Managers below. Realistically Dixon / Borghetti and co. direct their Exec's, to carry out what ever. Because of the entrenched culture, these Exec's agree without question and pass it down to their Managers. (The Exec's are now off the hook. All care and responsibility passed on.)
These Managers now pass the order through to their Junior Managers (keen as hell). They appear to care, but once again responsibility is passed on. The directive continues to the Supervisors and they agree without question, as they're told where the directive came from. The directive is then passed down to their Junior Supervisors, Leading Hands etc, etc. These are the people that do know reality but are afraid to speak up, or have spoken up and been ignored, as they have attained the first rung on the ladder and are looking for the second.
The filtering affect continues until it reaches the lower levels of the establishment. When it goes pear shape, the cycle reverses and the blame game starts to travel up the tree. I didn’t know, they didn’t tell me, it wasn’t my fault, I told them. We’ve all heard it.
This is the culture that needs to stop.
You could almost say Qantas is in a dutch roll without a gyro.
Believe it or not, the answer is simple.
It’s called people Management.
Maybe it’s time to go back to basics, starting at the top?