I have seen how bad operational performance has been lately first hand! How can we expect to reach a 10% op margin when we cant get the really basic things right?!
Coaches, TRMs, loaders, even crew all completely disorganised! Somebody looking from the outside could be forgiven for think that we had just started operating a new airline!
We have competition on so many routes, whose staff are hard working and complete their responsibilities. I know there are more than a significant few at BA in key operational areas that don't give a damn about our passengers and the impact of our incompetence on the rest of the LHR airlines.
Lets get back to where we belong, or are we only capable of doing any good during disruption?
Working for BA is embarrassing at the moment!
The Sig.