The rest of the CAA is very good!
How would you know that? I deal with most departments in SRG except FCL, and, to say the least, it's patchy.
There are some outstanding, competent, dedicated individuals in SRG, dragged down by a majority of timeservers whose only expertise is avoiding doing anything until forced to. The saddest thing is how easily and quickly some, not all, good industry professionals turn into the latter, when they join the CAA and acquire its culture.
ERG is exactly the same, as it happens.
A Tornado pilot was badly wounded over Iraq; the poor chap's scrotum was shot off. He joined the CAA , where ex RAF people are in great demand, and was having his induction.
"Now then, young man, we start at 0830, and then there's a tea-break at 1000. We resume at 1030, and work hard until 1230 when we go for our subsidised lunch upstairs. We resume at 1330 and work hard until 1530 when we have a little break for tea, and then we finish off the day's work, tidy our desks, and leave at 1630. It's an exacting, tough regime, but you'll get used to it. Oh, by the way, you need'nt turn up until after the first break at 1000."
"Why ever not?"
"Well, all we do in the first session is stand around and scratch our balls".