Bad Morning!
Having just got off the phone from the CAA's PLD/FCL Dept, I am left feeling somewhat annoyed at their approach to customer care.
To cut a long story short, I meet all the reqs but am experiencing classic red tape with the unfreezing of my licence and it's rather frustrating.
Is there some kind of governing body that one can complain to about the attitude of the CAA or are they the governing body, so to speak?
In this day and age of consumer rights (I am paying for this unfreezing) surely their attitude has got to change?
I know people are going to reply and say something along the lines of "Welcome to the CAA....." or "Get used to it...." etc, and yes I have heard friends moan in the past but this is my first red tape occasion with the CAA and quite frankly it's left me riled!
Rant over!
MB