Jet Blue
They certainly blew it but that only means welcome to the club. Screwing up happens. Learning from it makes an organization stronger and better.
Did anyone every hear Crandall apologize when he stranded passengers on a regular basis? He got me twice with his Macho act with the unions.
I've flown a lot of miles with most of the airlines in the US and Jet Blue are the only ones who consistently treat me, the passenger who pays the bills, as a customer.
A few years back we arrived early in SLC and waited 15 minutes for a gate. I was picking up my skis in baggage at the scheduled ETA. A week late I get a $25 credit for the "delay".
They'll be around for a long time
20driver