Unfortunately I can't make comparisons with other ISPs 'cos my modem steadfastly refuses to allow me to log on with ANYONE ELSE ! I have tried them all - freebies and non-freebies and the only thing it will connect with is AOL. (Hayes Accura 56k external speakerphone upgraded to V90) With AOL 3 which I operate with, it logs on at a reported 57,600 and seems to do all the right things. However there's still this oddity with e-mails to PPrune. Have tried AOL 4 - left me wanting to kill someone 'cos it totalled my set-up and would only log on at 28,300. Had to do a complete format and re-install. With that sort of experience, I wouldn't give AOL 5 house room! If you find some sort of common denominator, apart from AOL, I would be interested. As to their attitude, I had a helpful session with their tech people way back when I couldn't log on anywhere - delete the Navigation history and remove AOL adaptor - but otherwise nothing to report. I feel a gentle internal eyelid inspection coming on.