Cabin Crew Essentials.
I was on a recent flight from DXB to JFK and judging from my observation, I fully disagree that any and anyone can do this job!. Firstly you will require patience doing these flights as I saw where during boarding the crew were greatly stressed from demands by the pasengers and we were still on the ground.
Secondly being a multi-national crew there needs to be utmost understanding on the behaviour and attitude of the crew as often times there were pronounced conflict amongst crew members.
Effective communication is vital when information is being passed regarding passenger information. I remember having to wait 30 minutes for a form and had to ask a second time before it was delivered.
I strong believe that the company is growing way to fast for it to really enhance their service. The ICE is excellent and the food is superb and I must say I had excellent service from crew in my section.
Thats just my opinion.