Whilst it was unfortunate for Jeremy Clarkson and his fellow travellers to have been delayed, his piece does serve to illustrate that Joe Public is rather demanding.
It may not be unreasonable to argue that one is entitled to get from A to B pretty much as advertised. The problem is that the product (i.e. air travel) has been so devalued that it is practically impossible for most of the cheaper airlines to deliver.
I rather loath air travel now as a passenger because of all the hassle and inevitable delays.
I think it is time the industry put its house in order and stopped trying to squeeze a quart out of a pint pot, deliver a quality product at a fair (not give-away) price.
Jeremy can afford to pay a little more; others would too given a little education and decent marketing.
What do you think?
