Don't think it would hurt anybody to spend a bit of time on the ramp. People Express in the US used to rotate staff through all departments (even aircrew) so that everybody had an understanding of how the whole operation worked, not just their small part. I think some of the middle/upper managers were even trained as cabin crew so they could see things from all sides. It doesn't matter which part of the operation you work in, you are only a cog in a very large wheel. If one gog doesn't work properly then the whole thing grinds to a halt!