PPRuNe Forums - View Single Post - Zoom Airlines - how not to run customer service
Old 19th August 2006 | 21:46
  #15 (permalink)  
GreatCircle
 
Joined: Jul 2006
Posts: 147
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From: A normal Northern Land, with Uncle Sam's anarchy to the south...
Agreed Bruce. ACA Exec 1st as good as BAW Club. Many say so. And the new lie flat beds will take you to top of the tree. Heard VIR might be back too...

For TSC, in a different market segment, where OOM is a direct competitor, we have different parameters to measure service by, and in the early days, it was !!!!e, no question. We're getting better. The charade Boyle and Co.'s amateurs put on the other day is reminiscent of the 72 and L1011 days...and is not on....


In the meantime, when do your triple 7s come on stream ??

PS For anyone on TSC, book early and get a Club seat; the small difference is worth it. Not a sales pitch...just fact.
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