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Thread: How to deal with angry customers and difficult situations?
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Old 9th June 2006 | 23:45
  #10 (permalink)  
Simon Templar
 
Joined: Aug 2005
Posts: 114
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From: cyprus
The Principle
Listen
Acknowledge
Evaluate
Respond
They are angry ..but not at you.Dont take it personally
Introduce yourself...you then become a person not a uniform
Last edited by Simon Templar; 10th June 2006 at 04:23.
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