PPRuNe Forums - View Single Post - How to deal with angry customers and difficult situations?

9th June 2006 | 09:21

#7 (permalink)

TwinNDB

Joined: May 2001

Posts: 218

Likes: 0

From: AUS

grab the baton from the flight deck, hit them over the head and tell them not to do 'it' again.

use the hand cuffs if a next time is required.