Originally Posted by sky9
My feeling is that this is a poor way to run an airline.
I get a bit fed up of hearing this.
Presumably your friends were happy enough with the price they paid for their tickets and the fact that the route is available in the first place. But when things go wrong, they want compensation.......
What they will get is either a) an alternative Ryanair flight whenever this may be available, or b) a full refund. That's it, end of story. Ryanair will either get you to your destination themselves, or give you your money back.
The Ryanair business model should be well understood by now. If you don't like it, don't fly with them.