This is from the CASA charter; (no pun intended)
Transparency - the setting of rules that maintain or enhance safety that are clear, concise and unambiguous is essential. Transparency in all CASA's regulatory and management processes provides a good background for governance. The ability to uphold standards fairly, a meaningful and consultative approach to stakeholder interaction and an ability to deliver and measure results without compromise are essential to CASA's transparency.
Torres - I remember the UK operator you mentioned. The old "book through a tour operator" ruse to become a "charter".