Red Dragon
"And as I've said on here before we all have the same license and do the job to the same standards...
yes very true...in terms of technical standards all ATCOs should meet and apply the same safety management criteria in the terms of their licence
Lets not kid ourselves that the service provision, the standard of of the service that ATC delivers to the customer (who pays the bills)does not continue to vary significantly not just between units but sometimes across watches in area centres/tracons etc
Nats as you say is in the commercial world and learns fast..they had the sense to involve the customer base as shareholders.....you can get any contract if you bid low enough..this then means costs are cut as opposed to to controlled...end result things are done on the cheap or not done at all if they are not considered "essential"...the airport operator and the service provider hide behind their duty to provide the most cost effective service to their shareholders. Who suffers ? just the customer as he gets second rate service...but who cares about that as long as its cheap to run and the shareholders are happy....
and so the cycle starts...technical standards are maintained perhaps but service standards decline..but who cares that a fine profession is declining too because at the end of the day it will be cheaper..whilst all this happens the ATCO will adopt the posture of a lemming and explain away poor service as managements fault...ah so it goes on..
meanwhile quietly in the background the customers who pay the bills will develop airborne systems to restore service standards..guess what guys it was important to the customer after all..but now things have changed..the automation is cheaper than the ATCO and we need the most cost effective solution..
try thinking outside the box folks..maybes the NATS and SERCOs of this world should collaborate not compete because the most cost effective solution i suggest looks like a call centre in India paying £100 pm
PmPy to standby
caniplaywithmadness
Vision.sir.
Cant provide a more efficient service because there is no room in a building that hasnt left the foundation stage...unreal..
maybes if its all too difficult NATS should ask SERCO to do it because you can bet your next pay rise that if you did they would have no trouble in finding premises..you could build a TC anywhere and cost effectively too.. Glasgow perhaps
...airport contracts not a problem in SE so why not in Scotland..The new Nats should learn the can do concept instead of cant do because...or those call centres in India will take over....and u know who would get those contracts..
regards your average customer PmPy
Last edited by Push me Pull you; 5th April 2004 at 00:06.