Off Watch,
I fully understand how Serco operate, I work for them and have done for a considerable length of time. I think you'll find that the search results will only produce a series of opinions from uneducated NATS controllers who will believe anything they hear and believe the only provider worth talking about is NATS. What they fail to undertand is that they are in the "business" of ATC now and are now in the same boat as Serco ..ie having each contract make a profit. And as I've said on here before we all have the same license and do the job to the same standards. As for the way Serco do business, take a look at the company as a whole, their strength and their successes and then compare that to NATS. Serco win and retain contracts on merit and a sound track record going back decades. Naturally there are the odd characters who beilieve they have been hard done by, but they exist in every organisation.
A more open mind is needed here me thinks.
Red Dragon