but a whole new operating concept in a much higher capital cost aircraft
I beg to differ. The cost of the aircraft is irrelevant to me up the sharp end. In a clapped out old 172, or a new $5million turbine, I'll be flying to the same standard. After all they will both kill you.
If you mean that there are more toys on board (EFIS, autopilots that work, GPSNPA etc) then yes, I fully agree with you - there is the whole button pushing concept, together with the "WTF is it doing now" for the first few hours.
CS